Kudd.ly Reviews
Based on 20 customer reviews and online research, kudd.ly has a consumer rating of 4.0 out of 5 stars, indicating that most customers are generally satisfied with Kudd.ly.
5 Stars(11)
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4 Stars(4)
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3 Stars(1)
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2 Stars(1)
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1 Star(3)
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How would you rate Kudd.ly?
Top Reviews
I ordered my kuddly blanket a few weeks back to come in time for Christmas iv heard nothing. It was supposed to be here by the 15th Dec iv not heard nothing not even a email to say its been shipped.
UPDATE 7TH JAN: After hours of wasted time (mine) and only after the the threat of legal action, refund finally received. Order was never in transit, DPD never received it. I certainly never received it to return it, so the excuses below re: late refund are yet more lies. Company STILL being dishonest about pretty much everything, including the fact I was kept informed re: delays. Lies, lies and more lies. They ignored me for ages, then kept insisting I'd get it on time. Absolute rubbish from start to finish. Website states "we ship from the United Kingdom", so blaming pre-Christmas delays at ports etc is insulting. Ditto Brexit. Especially for an order placed in November! Like so many others, I had disappointed family members with no gifts, was significantly out of pocket for weeks, and very stressed that I would never get my money back. I've been informed by Trading Standards, who have started an investigation, that the Scottish address advertised is a "virtual office". Hmmm... please avoid this company at all costs.
KUDDLY STILL NOT DELIVERED AND REFUND REFUSED
Ordered 13th Nov, needed for birthday present yesterday (19th Dec). Company fully aware of this.
Delivery promised 16th December. Didn't happen.
Invented tracking number doesn't work. DPD don't have my parcel.
Company initially ignored me, then said they wouldn't refund me because order "has left the warehouse". No proof of this, and it's irrelevant anyway. I don't have the goods, and they are useless to me now.
The Consumer Contracts Regulations explicitly entitles customers to a full refund if something arrives later than promised. And if there's no specified date for delivery (which in my case there was) items must be with customers within 30 days of ordering. So it's illegal (and of course unethical and immoral for Kuddly) to refuse me a refund.
Basically, it's a scam company, that's ripped off LOTS of others in the same way. Ignore the many suspect "invited" positive reviews that have suddenly appeared on here...
If you've had a similar experience, please report to Trading Standards (I know many of us already have) and contact Martin Lewis. Try using section 75 or chargeback to action a refund.
EVERYONE ELSE: DON'T ORDER FROM THEM
Customer Reviews (20)
#CDDLSTORY......LIFE CHANGERS!!!!!
I can't express just how my new sliders have changed my life....I don't want to wear anything else again...I suffer from an hereditary skin condition that gives me hard skin which usually develop blisters during the summer...making the summer the most dreadful time of year....but no longer suffering due to these amazing shoes....not only are they allowing me to enjoy the sunshine for the first time in 57 years...but also my daughter who suffers too is buying some..her friend is buying some...another sufferer of similar condition is also going to buy one in each colour...what more can I say..like walking on air..smiling instead of grimacing with pain..Thank you....Thank you....Thank you.....????????????
I've purchased weighted blankets , hoodies and sliders, and dream pillows ! you don't want to take them off they are all so so comfy no more restless legs no more aches in my knees and back and pillows are like clouds I couldn't be without them my children all love their products too ! Can't wait for my new cool weighted blanket to arrive for the summer!!
I have fibromyalger & wanted to try the weighted blanket to see if it could help my legs & sleep, after 3 nights I was hooked & now couldn't sleep without it, thank you so much x
i bought 2 weighted blankets for me and my bff and can i just say i haven’t used my duvet cover since i bought them a month ago! the blanket is sooo soft. highly recommend
First parcel came through fast, second part of the order took weeks, with no reason or time estimate given.
However this is forgivable as the products were of the highest quality and packaged extremely well.
I would have given 5 stars, but the delay has to be noted.
Received our wonderfully cosy hoodie blanket and don't want to take it off now lol
Started off with 2 weighted blankets for my 9yr old daughter and 6 year old son who at bedtime especially, found it hard to settle. They love them so much that its all they sleep with now and the quilts have been stored away for colder months (if needed). Was so happy with the purchase I then purchased 2 hoodies for my 12 Yr old and my wife (who is ALWAYS cold). Again, an amazing purchase they wear them daily and now I can relax at a sensible temperature with the heating off! Covered the cost of the purchase in no time! In not sure about any of the other products but I would absolutely recommend those two. Machine washable too, perfection.
I purchased the kudd.ly hoodie and has to be the best purchase I have made. I have searched for ages for a hoodie blanket that will keep me warm but not cause discomfort. This blanket hoodie has helped me sleep better and found it has helped me manage migraines due to the oversize hood and soft texture.
***Update 27/04 - still nothing arrived, status on DPD app is that they are still awaiting the item. Kudd.ly have advised me that DPD have lost it and apologised for the inconvenience caused by DPD. Given that DPD have never let me down and so far Kudd.ly have not delivered anything I am not sure who to trust here. No ackowledgement or apology for the month delay from their side. My options are to wait for another order to be sent out or to cancel for a refund. Great...
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I ordered on 28th March. At the time shipping said next day delivery. Within 24 hours I had received an email saying that the items were being held up and would be dispatched on 20th. I received a notification not he 21st that my items had been packed to ship and I have notification that DPD is awaiting the package. This has been the case for 4 days. I appreciate that there are lots of logistical issues at the moment but, that being the case, the website and advertising should have specified honest delivery estimates. Once I finally receive the products I will give a fair review of them but so far my experience is poor.
I have suffered from sleep deprivation for a long time through a combination of factors, M.E, EDS, CPTSD and more recently the absolute joys of menopause.
Working as a specialist teacher I need to have my whits about me, particularly now when there are so many demands being made on me and my profession so being turned more and more into a zombie with urg and mmm as my main vocabulary was not good.
I had heard about the weighted blankets from parents and carers of children with autism as well as adults with anxiety and chronic pain who said they were amazing.
So in a moment of rash lucidity I grappled with the last functioning parts of my zombie brain and researched weighted blankets - now if you have a decade and patience you could cover all the reviews and articles and probably still wouldn't be any the wiser, but one stood out which was Kudd.ly.
Not only did they explain what they made and their reasons for not doing various weights, sizes and even smells, but they had very good, very honest reviews from customers and addressed criticisms with offers of real support and empathy not sarcasm and dismissiveness.
They are expensive and if you, like me have a desperation for sleep which cannot be explained to other more fortunate sleeping type people the cost was something I dreaded but felt, to gain the elixir of functioning even during the complex limitations of the pandemic, was worth it - and of course the universe popped it's neon sign on and said look at Kuddly they have massive offers on which make it actually affordable!
So I ordered it and nervously awaited its arrival.
I am an optimistic cynic, I have tried every snake oil and stupid thing to try gain sleep and some quietness of mind at night that has been published about or spoken of in forums and some have worked a bit, some have been utter rubbish.
So, when it arrived on Sunday morning first thing (yes, they got it to me on a sunday morning I was amazed) I thought ok, after an appalling night of sweating and interpretive dance in bed lets pop it on the sofa and see what.....................
3 and a half hours later I woke up!
Monday......I had 6 hours of sleep I even managed to get back to sleep after I took my painkillers at 1 am - absolutely unheard of.
I woke up not feeling I had wrestled a troop of bears and lost, and I functioned in a more normal way than I have in probably a decade.
Tuesday - the same.
So it is Wednesday, almost a week on and myself, the cats and my husband are a happier and more sleep refreshed unit and all thanks to Kuddly.
To many this may seem daft but to someone who is sleep deprived and desperate for some quality sleep this is like a lottery win and having some sleep would have been a major win, having 4 -6 hours now of what my fitness tracker says is good quality sleep and being able to get back to sleep after taking my meds at 1 am - unbelievable.
Thank you so so so much!
Product quality is exceptional. Slight delays with delivery in run up to Christmas but I was kept informed and everything arrived just in time.
Ordered second lot of hoodies and another blanket (yes, they are that good) but feels like they are unable to fulfil the orders. Lots of comments on FB about this with customers reporting the same. After chasing for almost a month have been told "order has been lost". DPD never received it in the first place.
My daughter is dyslexic with some autistic traits. She has trouble relaxing and getting to sleep. She loves this blanket and uses it all the time. She strokes the blanket when she is anxious and is definately sleeping better. So glad I decided to purchase this for her.
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